Make sure your patients turn up for their appointments, safeguarding practice income and improving patient outcomes.
Using our intuitive reminder scheduler tools you can create personalised reminders and appointment confirmations to engage patients and reduce your ‘Did Not Attend’ (DNA) rate.
You can see and track your DNA stats, identify different patient groups who are a high risk of non attendance and understand the effectiveness of each of your reminder schedules.
Our product specialists can advise and set up your reminders for you, monitor how successful they are monthly and change them to optimise effectiveness on your behalf with our ‘Attendance Optimisation’ consultancy service.
Our reminders are multi-channel, reaching out to patients via SMS (text message), email, voice and direct mail letter. We implement ‘smart routing’ to minimise reminder costs and ensuring patients receive reminders based on their contact preferences.
"We've been working closely with PatientComms for over five years on the development of our overall CRM strategy.
We have trialled and refined many pilots before rolling out across our 630 mydentist practices. I see them as an extension of our Marketing team."
" We have worked with PatientComms to develop a customised system to record and report on our Friends & Family Test scores and other patient feedback.
The system they have developed is working well to meet our needs, and we have found the team at PatientComms to be helpful, friendly and efficient."
One of our product specialists will show you how PatientComms works and how it can benefit your patients and dental practice.